![]() ![]() ![]() Reboot the computer and unlock the drive.Download and install WD Discovery or WD Drive Utilities.įor instructions, please refer to Answer ID 20465: WD Discovery Software User Guide Download and Instructions and Answer ID 13880: How to Install and Use WD Security and WD Drive Utilities Features.The -NA is the indicator of no VCD support and is listed on the drive and package label.įollow the steps below to resolve the issue. will not be mounted or detected in Windows Explorer or macOS Finder until unlocked.The letter should be different from WD unlocker. For more details, please refer to Answer ID 20555: WD Security Password Protected Drive Auto Unlock Not Working. To do this: right click on WD unlocker and assign a new letter, restart computer and unlock My Passport and go to disk management and right click on My Passport and you should now have the option to add or change letter to My Passport. does not auto unlock after a computer reboot.does not support the WD Unlocker VCD and are not recognized by WD Security software.The version of a WD My Book listed below: Information about why some models of WD My Book do not prompt to unlock when password protected.*ENDĪfter setting a password on a My Book device, there is no prompt to unlock the device when connecting it to a computer.
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